Title: Hospitality Assistant

Location: Independent School, Chelmsford - CM3

Gross salary: 12.5 per hour

Benefits:

• 25 holidays per calendar year
• 8% holiday allowance
• Meals on shift
• Bespoke training and development opportunities
• Pension

Do you exude positivity? Are you personable and attentive? Do you have what it takes to provide service as exceptional as our stunning client spaces? Yes? Then this is the role for you. At Howroyd Howe, we believe that every interaction is an opportunity to create a lasting impression, that’s why we’re looking for a Hospitality Assistant who strives to exceed expectations at every turn. As a trailblazer in the hospitality industry, we are excited to open our doors to individuals who share our passion for exceptional experiences and creating unforgettable moments.

We believe that it is our people that set us apart, that’s why as a member of our team, you will be supported in an inclusive environment that encourages growth and celebrates diversity. We will invest in your development with ongoing training, to ensure that you have the skills and knowledge to thrive in your role, and we guarantee a good work-life balance, because we believe that people excel when they are given the space to take care of themselves.

If you’re a Hospitality Assistant who thrives on delivering impeccable service in a harmonious and collaborative team, we would love to hear from you.

OVERALL OBJECTIVES: To ensure the hospitality function operates within Holroyd Howe standards and client requirements by providing an excellent service.

SPECIFIC RESPONSIBILITIES:

· To oversee the delivery, collection and presentation of the hospitality service at the location.

· To ensure that all time constraints are met each and every time.

· To ensure that the client receives the highest possible standard of hospitality.

CLIENT SERVICE:

· To ensure that customers are given a prompt and efficient service and expectations are consistently exceeded.

· To be customer focused at all times, by being visible during service periods, approachable and quick to exceed expectations in fulfilling customer needs.

· To ensure all food is presented and served in line with company standards.

· To provide an excellent standard of client service.

PEOPLE:

· To co-operate with all team members and undertake duties in the hospitality areas as requested to ensure an efficient and effective service is delivered at all times.

· To treat your team members at location as you would expect to be treated.

HEALTH & SAFETY, FOOD SAFETY, THE ENVIRONMENT:

· To adhere to the company’s Hygiene, Health and Safety and Environmental policies and procedures at all times.

· To attend all health and safety training courses as required.

· To rigorously follow the unit cleaning schedules

ADDITIONAL RESPONSIBILITIES:

· To attend all location management meetings as required.

· To take responsibility for contributing towards your own development with the guidance of the Hospitality Manager / General Manager and attend training courses as identified.

· To show commitment to company values in all aspects of your role.

· To act as a positive ambassador for the business.

· To attend to any reasonable request made by the client or Holroyd Howe Management.

• Friendly, outgoing personality; a people person
• Great work ethic and an even greater smile
• Good listening & verbal communication skills
• Customer focused with a passion for offering outstanding service
• Perpetuates company philosophy and culture
• Works according to the Holroyd Howe core values
• You thrive working within a collaborative and inclusive team environment
• Good memory and attention to detail
• Strong communication and interpersonal skills
• Ability to adapt to challenges and opportunities with a solution-oriented perspective
• Previous experience in a similar role, especially in the food service industry
• Some knowledge of food safety and sanitation practices.­
• Works according to the Holroyd Howe core values

We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.

Our drive and belief in our people, means that we always strive to supercharge our team’s careers. ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.

Join us, and be part of the food revolution!

Holroyd Howe Values:

ALWAYS VISIONARY

We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.

WHOLEHEARTEDLY POSITIVE

We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.

CREATIVELY COLLABORATIVE

We embrace our differences to push creativity and we work together to be better.

FOREVER CONSCIOUS

We work together as a team to lead by example, protecting the planet and supporting local communities.

Interested? We like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential.

Holroyd Howe is committed to encouraging equality, diversity, and inclusion among our workforce.

The aim is for our workforce to be truly representative of all sections of society and our customers, and for each employee to feel respected and able to give their best.

And to support our commitment to this we have set ourselves an ED&I (Equity, Diversity and Inclusion) ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’.

IND3