Viridien (#removed#) is an advanced technology, digital and Earth data company that pushes the boundaries of science for a more prosperous and sustainable future. With our ingenuity, drive and deep curiosity we discover new insights, innovations, and solutions that efficiently and responsibly resolve complex natural resource, digital, energy transition and infrastructure challenges.

Job Profile

We are looking for experienced Senior IT Support Specialist to join our HPC team.

Reporting to the Data Center IT Services Manager, you will be responsible for providing a senior level of technical support in configuring, troubleshooting, isolating, repairing and resolving user desktop issues. This support will be inclusive of desktop/laptop/tablet hardware and software, mobile devices, printer/scanners/copiers, audio visual equipment, hardware peripherals and other desktop related equipment.

As a Senior IT Support Specialist, you will also be expected to lead the innovation and development of new technologies, to train and mentor other team members and to help automate and analyze problem resolution. This role also includes work and responsibilities using cloud technology.

Principal Accountabilities:

• Improve and develop our systems, technology, and infrastructure, alongside providing third line technical support;
• Mentor and coach junior members of the team.
• Make sure the operational maintenance model, and the tools used, are efficient and well-designed.
• Understanding the client's needs and converting this into technical solutions is important as well as the continued stability, availability, and performance of the platforms

Qualifications

Degree in any of the following disciplines: Computer Science, Computer Engineering, Computer Information Systems or related computing subjects

Skills and Experiences

Required:

• Minimum of five years of experience in relevant fields.
• Extensive Linux administration skills.
• Good experience with Agile project management.
• Knowledge of FAI, Puppet, and Zabbix, Ansible
• ITIL Foundation level certification.
• Scripting and automation skills.
• Ticketing and incident management
• Fast and effective problem-solving skills and a methodical approach to work.
• An enthusiastic attitude towards learning and flexibility to adapt to new challenges or changes in direction.
• The ability to define and manage project deadlines.
• Effective communication.

Desired:

• High level understanding of DevOps methodologies.
• Knowledge of some of the following: OpenStack, Kubernetes, CI/CD, Docker, etc.
• Experience in HPC environment
• Cloud administration experience.
• Virtualization knowledge and experience.
• Experience in hardware maintenance (storage, CPU, GPU).

Why work with us?

• Competitive salary commensurate with experience
• Initial 22 days annual leave with future increases, complemented by a flexible buying and selling holiday program
• Company pension with generous employer contribution
• Wellbeing Unmind app - puts you in control of your mental health
• A flexible benefits platform with numerous discount schemes - gym membership, restaurants, cinema tickets, and much more!
• Cycle purchase scheme
• Flexible Private Medical & Dental care programmes

We are Flexible

• Flexible Working - through our hybrid working scheme, we offer a flexible blend of home and office working
• Bank Holiday Swap - our holiday swap program allows you to change it for another day of your choice!
• Buy & Sell Holiday Programme - you can buy extra holiday, sell unused holiday or even save it up!
• Relaxed dress code policy

Learning and Development

At Viridien, you will have the space to grow at the pace of your passion and explore the opportunities available to those who dare and deliver.

Our culture of learning and complementary approach to supported or self-guided career development, enables the design of tailored courses to suit specific needs our employees to aid personal growth in areas related to technical, commercial and personal skills, via an extensive suite of Viridien developed courses, managed through our own Learning Hub.

We Care about the Environment

We encourage and actively support a strong sense of community, through volunteering and various company initiatives, as well as a strong company commitment to protecting our environment through sustainable solutions, energy saving and waste reduction enterprises.

We see things differently. Diversity fuels our innovation, we value the unique ways in which we differ, and we are committed to equal employment opportunities for all professionals.