Customer Service AssistantWork with us at one our client’s luxury student accommodation sites in Leicester.This is a fantastic opportunity to join a fast paced and exciting industry. You will be responsible for promoting this stylish new building and networking with local students to achieve 100% occupancy. It is a beautiful, modern and vibrant site that offers impressive facilities, and you would be the voice and beating heart of the brand.

It is 37.5 hours per week working  09:00am - 17:30pm. Key Tasks

• Conducting tours and viewings of the property
• Responding to all new enquiries through all mediums, including emails, online chat and phone calls ensuring that these are answered within a timely and professional manner
• Building and maintaining relationships with local universities and sending regular marketing materials and availability updates
• Conduct regular leaflet drops throughout the town and encourage visitors to the site
• Follow up on all interest and ensure that all sales opportunities are explored
• Process new applications within timescales given
• Keep up to date with room prices and special offers to provide accurate information to potential residents.
• Keep up to date with competitor activities.

Knowledge and Skills

• A friendly and welcoming approach and the ability to cooperate well with all students and clients in a professional, respectful and friendly manner.
• Great skills with Social media, being able to post adverts and stream online on all used social media platforms.
• Excellent rapport building abilities.
• Sales focussed and highly proactive approach.
• High standards of dress and presentation.
• Ability to remain calm during difficult situations or in a very busy environment.
• Excellent interpersonal skills, including a pleasant telephone manner.
• Good administrative skills and the ability to use emails, phones and various systems.
• A positive and enthusiastic attitude with a strong focus on customer service.