Job Title: Service Advisor

Location: Watford

Job Type: Full-Time, Permanent

Salary: £29,000 to £36,000 (+bonus)

About the Role:

Actio Recruitment is supporting our automotive client in Watford in their search for a dedicated Service Advisor. This is a full-time role, responsible for managing customer enquiries, service bookings, and overseeing the customer journey from vehicle drop-off to handover.

Key Responsibilities:

• Handle all service telephone and walk-in enquiries.

• Qualify service and diagnostic needs, establishing a clear understanding with customers about the work required.

• Schedule and calculate workshop capacity, ensuring accurate data entry into the service workshop loading system.

• Manage the handover and administration of Customer Service Vehicles.

• Clearly explain completed work to customers, up selling service plans, ensuring their full understanding and approval.

• Address any customer dissatisfaction in liaison with the department manager, following dealership procedures.

Requirements:

• Strong customer service and communication skills.

• Experience in a similar automotive role preferred.

• Excellent organisational and time management abilities.

How to Apply: Send your CV to action recruitment or apply today!

Actio are an equal opportunities employer and a recruitment agency