Customer Sales Advisor

Minimum Requirements: 1 years targeted sales experience within the last 3 years.

Location: Remote, Mainland UK only

Competitive salary and bonus: £23,000 plus average bonus earning potential of £8,700 per annum. Uncapped bonus.

Hours: 37.5 hours per week on a rotational shift pattern between the hours of 8am - 8pm, Monday to Sunday.

Start dates: 13th January 2025

Domestic & General are a proud partner to leading manufacturer and retail brands worldwide, taking the worry out of appliance breakdowns for almost 9 million customers in the UK.

Right now, we're recruiting Inbound Customer Sales Advisors in the Registrations department that offers great work life balance, working from home and an engaging onboarding experience.

The role you'll do:

As a Customer Sales Advisor in our busy Inbound team, you'll be the first point of contact for customers looking to register their appliances. Day-to-day, you'll:

Build rapport with customers, get to know their individual needs and put their interests first.
Provide excellent customer service and register appliances efficiently.
Use your brilliant sales and communication skills to upsell products that provide peace of mind.

How you'll be rewarded:

33 days' annual leave (including bank holidays) - Additionally the option to buy 5 extra days each year
Investment in your career - Development through ongoing coaching and clearly defined progression opportunities
Employee discounts - Access to discounted Sky TV and mobile packages, and discounts for loads of online and high street retailers
Sales bonuses - Each month you'll get the chance to earn some extra take home pay
Health and Wellbeing - Discounted gym membership, help towards essential healthcare costs, including dental, optical, and physiotherapy
Pension scheme - Matched employer contributions up to 5% of basic salary
Life assurance - Employer funded cover of 4x basic salary
A free annual D&G protection plan - Access to discounted rates for family and friends too
Incentives - Regular incentives with amazing prizes to be won
Employee assistance programme - Free support and advice on relationships, physical and mental health, financial assistance and more
And many more benefits - Including travel loans, car leasing and Cycle to Work and Salary Finance schemes
What else to expect:

In a 3-week training programme (Mon - Fri: 09:00 - 17:30) you'll learn our systems, meet your new colleagues, perfect your sales technique and learn what makes a great customer experience
This department has rotational shift patterns based on a 37.5-hour contract, between the hours of 8am to 8pm Monday to Sunday. You would be working 1 full weekend and 2 Saturday's on a 8-week rotational schedule.
Working from home
We'll provide all the equipment you need, but you must have broadband access
The experience and skills you need:

1 years continuous and targeted sales experience within the last 3 years
A background in targeted sales and customer service
A driven mindset with strong customer service and sales skills and a love for hitting targets
Great communication skills - you're at ease building rapport, listening to customers and demonstrating empathy when needed
A team player committed to creating an excellent customer experience
Unflappable and resilient attitude to juggle tasks
Immediate interviews available. Apply today to find out more.

Domestic & General is an equal opportunities employer, which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please note that we have a thorough referencing process, which includes credit and criminal record checks.

Domestic & General work in trusted partnership and are supported by Brook Street (UK) Limited with the recruitment process for our contact centre agents. Information collected from you in relation to your application will be accessed by Brook Street under a strict duty of confidentiality and Brook Street will be in direct contact with you in relation to any application made.

Brook Street NMR is acting as an Employment Agency in relation to this vacancy