Customer Service Supervisor

• Location - Kirkby (L33), Liverpool
• Salary - £35,000
• Contract/Hours - Full time, Monday to Friday, 8:45am - 5pm

Your new company

My client is looking for a dynamic and experienced Customer Service Supervisor to join their busy and fast paced team due to growth. This is an exciting opportunity to become a part of an experienced team within an international organisation.

Role:

• The main purpose of your role is to support a customer service team who are responsible for managing sales orders from receipt to delivery whilst ensuring excellent customer service is delivered at all times
• Supporting the Customer Service Manager by acting as the first point of contact to deal with queries from internal team members
• Working with senior management to ensure correct staffing levels and training are in place to customer services personnel
• Handling customer queries, managing order processing, and communicating with other internal departments

What you'll need to succeed:

• Previous experience working with a Supervisory / Team Leader role
• International shipping experience / knowledge of exports (desirable)
• Positive approach
• Able to use own initiative
• Excellent organisational skills
• Ability to work calmly under pressure Excellent interpersonal skills and ability to build rapport Excellent telephone manner
• Good PC literacy including competence in MS Office Word, Excel and Outlook
• Excellent attention to detail

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

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