Role

We are currently looking for a Luggage Porter to join our Concierge team at Rosewood London. Our Luggage Porters are appointed to deliver luggage and other items to and from our guests' rooms as well as assisting guests. Within a 14-day period you will work 7 shifts, each lasting 12 hours.


Key expectations of this role are

• Handling all guest luggage and other items swiftly and carefully in accordance with Rosewood standards.
• Supporting the concierge team to deliver an engaging, refined and intuitive service.
• Efficiently organising the luggage storage room.
• Attending local shops to fulfil guests' requests and operational requirements.

Profile

• Having a passion for guest service and taking ownership of the guest experience.
• The ability to work in a team and build relationships with others.
• Being organised and proactive in managing your tasks.
• Having a good understanding of London and its transportation links.

All our associates have the opportunity to live by our guiding philosophy which captures the essence of our culture RELATIONSHIP HOSPITALITY. Heartfelt interactions are our lifeblood. A desire to build genuine, rewarding and lasting relationships with everyone we meet comes naturally to us - it's our Calling.

Benefits

• Competitive holiday allowance which increase with length of service
• Company pension scheme and life assurance
• 12 complimentary room nights and F&B discount worldwide
• Career development opportunities
• Free meals on duty
• Season ticket loan