Soft Services Manager - Facilities Management - Edinburgh

FM Search & Select is working with a leading facilities management provider to recruit an experienced Soft Services Manager. This mobile role will oversee a multi-client portfolio across the East of Scotland, ensuring the highest standards of service delivery across a range of sites. This is a fantastic opportunity for a hands-on, people-focused professional with a background in soft services and team management.

Package:

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£32,000 - £35,000 (depending on experience)

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Company car with fuel card

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25 days annual leave + bank holidays

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Early finish on Fridays

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Option of flexible working hours

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Company pension scheme

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Ongoing training & career development opportunities

Responsibilities:

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Lead and manage soft service delivery across multiple client sites for cleaning.

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Supervise and support on-site teams, ensuring high performance and staff engagement

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Conduct regular site visits to audit standards, provide coaching, and maintain compliance

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Build and maintain strong relationships with clients, acting as the key point of contact

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Oversee rota planning, training, onboarding, and staff development

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Ensure delivery of services in line with SLAs and KPIs

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Identify areas for service improvement and operational efficiency

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Uphold all health & safety protocols and company procedures

Qualifications & Skills:

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Proven experience in soft services supervisory or management across multi-site environments

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Strong leadership skills with the ability to motivate remote teams

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Confident communicator with strong client-facing experience

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Full UK Driving Licence (essential for mobile working)

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Excellent organisation and time management skills

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Understanding of FM compliance and H&S legislation

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Proactive, solutions-focused, and adaptable to change

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Strong IT skills is essential

Interested? Apply today or contact Maxine McGrath at FM Search & Select to find out more