Job Ref: AM13179

Branch: Mercure Exeter Southgate Hotel

Location: Mercure Exeter Southgate Hotel, Exeter

Salary/Benefits: Competitive Salary

Contract type: Permanent

Hours: Full Time

Shift pattern: 10:30pm until 7:00am rota, including weekends

Hours per week: 40

Posted date: 29/08/2024

Closing date: 12/10/2024

Do you want to excite the world of Hospitality? 

We bring together a portfolio of Hotel assets and brands under a common philosophy centered around delivering exceptional customer experiences, nurturing talent and smart investment to drive superior performance and growth.

 

Klarent Hospitality are looking for a Night Supervisor to provide night-hour reception services for guests.

What will I be doing?

As Night Supervisor, you will provide night-hour reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Night Supervisor contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

• Achieve positive outcomes from Guest queries in a timely and efficient manner
• Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
• Ensure that both the Night Manager and Night Team are kept fully aware of any relevant feedback from guests and, or, other departments
• Complete the Night Audit and relevant reports in a timely manner
• Ensure that the night porter checklist is complete
• Demonstrate a high level of customer service at all times
• Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
• Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
• Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
• Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
• Act in accordance with policies and procedures when working with front of house equipment and property management systems
• Follow company brand standards
• Assist other departments, as necessary

What are we looking for?

To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Previous experience in a customer-focused industry
• Positive attitude and good communication skills
• Commitment to delivering a high level of customer service
• Excellent grooming standards
• Ability to work on your own and as part of a team
• Competent level of IT proficiency
• Flexibility to work night shifts

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience in cash handling 

What will it be like to work for Amaris Hospitality?

Klarent Hospitality operates branded hotels in key locations across the UK and Ireland.  We offer our employees excellent opportunities to grow and develop within our portfolio along with the following benefits:

• Staff, Friends & Family discount within Klarent Portfolio of hotels and also within the International brand you would work within.
• Modern, stylish uniforms.
• Meals on duty.
• Social calendar of events.
• Learning & Development for all levels.

The 4-star Mercure Exeter Southgate Hotel is supremely located in the heart of Exeter; the contemporary 4-star hotel is in walking distance to all the main attractions within the city centre. There are flexible dining options suiting all tastes and occasions whether you are coming for business or for leisure. The hotel has a spa facility, with an indoor heated pool, sauna and fitness room. In the in-site restaurant Gate House the Chef welcomes you with contemporary British cuisine including locally meat dishes and fresh seafood. In the lounge bar and terrace guests enjoy a light meal and fresh drinks. The hotel is a perfect place for short breaks, easily accessible and caters to disabled guests and young children.