L2/L3 Service Desk Analyst | Birmingham | £35,000

Oscar Technology has partnered with a leading transportation company based in Birmingham to recruit a skilled L2/L3 Service Desk Analyst to join their team. This role is 5 days a week in the office.

Job Description

As a L2/L3 Service Desk Analyst, you will play a crucial role in the company's effective delivery of the Help Desk services. You will work closely with the IT team to resolve issues and ensure the smooth operation of company and customer systems.

Responsibilities Include:

• Monitoring & dealing with issues raised in the logging system and directly through the phone.
• Providing 2nd/3rd line support for IT incidents and requests, ensuring timely resolution and user satisfaction.
• Perform necessary, routine maintenance and updates to application operating systems and anti-virus software.
• Confirm factors such as IT Policies, procedures and security standards are being considered and abided by.
• Assist with data retrieval, backup management - either onsite or cloud based.
• Establishing and maintaining technical documentation that can range from technical diagrams to knowledge articles.

Essential Skills:

• Extensive knowledge around desktop and laptop hardware, operating systems (Windows, Mac OS, Linux) and software applications.
• Knowledge with virtualization technologies such as VMware and Hyper-V.
• Excellent knowledge of networking concepts such as: TCP/IP, DHCP, DNS, and VPN.
• Familiarity with troubleshooting and resolving issues linked to Microsoft 365.
• Knowledge of Active Directory and user account management.
• Familiarity with server administration demands such as user management, file shares and security.
• Strong communication and interpersonal skills and necessary with the emphasis on an ability to convey technical information to non-technical stakeholders.

Benefits:

• Access to a comprehensive perks platform, featuring discounts on fitness memberships, dining, shopping, and more.
• Health reimbursement plan.
• Electric vehicle leasing program.
• Complimentary parking.
• Numerous training and professional development opportunities.

L2/L3 Service Desk Analyst | Birmingham | £35,000

Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy.

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