Anderson Knight is working with a leading financial services organisation to recruit a dedicated Part-Time Complaints Resolution Handler.

This role is crucial in ensuring customer complaints are resolved efficiently and in line with company procedures.

Working Hours:
Shifts: Saturday and/or Sunday 09:00 - 18:00
Hybrid working available after 5-6 weeks of training.

Salary: £25,000 Pro rata

Key Responsibilities:
• Log, manage, and resolve customer complaints accurately.
• Take full ownership of a caseload and ensure timely resolution.
• Follow company procedures and compliance standards.
• Deliver excellent customer service and maintain professionalism.
• Work closely with internal teams to facilitate resolutions.
• Keep customers updated on the progress of their complaints.
• Identify complaint trends and contribute to improvement strategies.

Requirements:
• Experience handling complaints from start to finish.
• Strong written and verbal English skills.
• Excellent attention to detail.
• Ability to build strong customer relationships.

Benefits:
• 33 days' holiday (pro-rata for part-time employees)
• Birthday day off
• Discretionary bonus
• Up to 20% pension contributions
• Eyecare and private medical insurance benefits

If you're interested in this opportunity, please submit your CV in confidence