We are pleased to be working in partnership with a social housing contractor who are looking to recruit an experienced Contract Administrator to join the Gas Service team which provides day-to-day administration across their key contracts (which cover social housing maintenance).

As part of this varied role, you will provide day to day administration support to ensure effective communication between the engineers and contact centres (which schedule for our maintenance professionals to undertake repairs).

The role will also involve providing ongoing customer care to residents using our service, responding to queries both by telephone and in writing.

* Full Time Permanent Position

* 40 hours per week

* Monday - Friday

* Based in Potters Bar

DUTIES :

* To manage client's expectations as per each individual contracts service level agreement

* To monitor and oversee all daily services ensuring they are allocated to relevant engineers

* To investigate service appointments that have had repeat visits and highlight to Contract Managers/Clients as and when necessary

* To ensure monthly service programme is planned in for all contracts worked on

* To manage and maintain the service process and ensure it is carried out so that the client's can follow their legal process

* To provide legal packs as and when required.

* Provide status and ad hoc reports against the service program for Clients and Contract Manager

* To ensure all service queries are managed in a professional manner by applying proper telephone etiquette in order to satisfy various customer situations

* To serve as a focal point to communicate and resolve issues with other departments

* To meet with relevant manages to ensure effective communication for the smooth running of Contracts.

Education and/or Work Experience Requirements:

* Previous Contract Admin experience in Gas

* GCSEs (or equivalent) to include English and Maths (would be an advantage).

* Computer literacy, knowledge of MS applications (Word, Excel, Powerpoint and Outlook).

* Planning and Organising

* Business Awareness