A leading Optical manufacturer based in the Lancaster area are looking for a full time Customer Service Advisor.

They supply high quality optical lab services into Opticians all across the UK, specialising in glazing, surfacing and tinting

Optical Customer Service Advisor- Role

• Head office based role
• Provide customers with a variety of solutions, support and information at the time of interaction. Topics include order chase, order place, order queries, stock issues, technical, resolve EDI queries, deliveries, pricing and promotion.
• Deliver Customer call backs to agreed timeline
• Log all calls received or made
• Accurately and precisely enter/process orders, POS and credits same day, applying knowledge of products
• Expedite urgent orders
• Resolve technical issues using help desk function if necessary
• Contract account managers with any account related issues
• To build long term relationships with our customer & to build rapport on every customer touch point
• Any other departmental function as directed by the Manager
• Liaise with other departments

Optical Customer Advisor - Requirements

• 1+ years experience of working as an Optical Assistant
• Excellent understanding of customer service
• Ability to develop relationships

Optical Customer Service Advisor - Benefits

• Base salary £23,490
• Monday to Friday - 9am to 5pm
• 20 days holiday plus bank holidays
• Become part of the Employee Ownership team after 6 months

To avoid missing out on the opportunity please follow the 'Apply Now' link and we will be touch as soon as possible.