As an Energy Specialist, you'll be part of our customer operations and have the most important job - wowing our customers. You'll own the customer experience end to end and consistently deliver exceptional service, taking full responsibility for your customer's journey.
Here at E.ON Next we care about each other and our business, so sitting comfortably isn't our thing. We treat each other with respect, give open and honest feedback to help us grow. We embrace our differences, come up with creative ideas and solutions to help us consistently improve the company and our customer experience. We invest in our Nexties because we know our people are the reason for our success. This is why our Employer Value Proposition makes us an employer of choice for great people looking to make climate action feel good.
Here's a taste of what you'll be doing:
Provide exceptional customer service over the phone and via email
Support customers with everything from billing to meter exchanges, making our customers happy with every interaction
Handle a variety of challenges with empathy, going the extra mile to offer fantastic solutions
Thrive in a fast-paced environment, supported by state-of-the-art technology and a team that always has your back
Are we the perfect match?
Here's what we need from you:
Passionate about delivering an exceptional customer experience
Resilient and excited to tackle complex problems
Great communicator with strong English skills (written and verbal)
A team player who thrives in a fast-paced environment
Confident in making decisions and embracing change
It would be great if you had:
Previous customer service experience (don't worry if you're new to energy, we'll provide full training)
A proactive mindset and a passion for making a difference
Here's what else you need to know:
Role may close earlier due to high applications.
Competitive salary: £24,195 - £26,010 per annum, dependent on experience
Hybrid working approach: split your week between home and our hub (typically 2-3 days at our Leicester hub)
Generous holidays: 26 days holiday plus bank holidays AND a guarantee of your birthday off
Regular socials: our time together as a family to wind down
Work-life balance: we work Monday-Friday, 9AM-5PM, so you can enjoy your evenings and weekends
Amazing benefits: access a wide range of flexible benefits including buying extra holidays, retail discounts, health and wellbeing options and more
Pension scheme: enjoy a generous pension contribution for your future
Contract: full-time, part-time (minimum of 30 hours per week)
DBS check: for successful candidates, a basic DBS check will be required
Right to Work: unfortunately, this role is not sponsorable under the UKVI points-based system
Please note
If you are invited to a discovery day, this will be held at our Leicester hub. If you are successful in your application, our initial 8 week training will also be held at our Leicester hub. You will therefore be expected to commute 3 times a week during this period. The start date for this role is 6th January 2025, please do not apply if you cannot make this start date and commit to eight weeks of training without annual leave.
A place to be you
We're committed to equal opportunities and actively promote a diverse and inclusive working environment, where everyone can be their best. We realise the best people bring their energy at different times, so we're happy to talk flexible working. We offer a range of flexible working options, including full time, part time, variable start and finishing times.
