Rewards and Benefits on offer:

* You will be working Monday - Friday (Apply online only)

* 25 days holidays + bank holidays increasing to 28 after 5 years

* Pension - Employee 5% and Employer 3%

* Free Parking on site

* Free Daily Fruit drops

* Free Breakfast for all staff

* Death in service 3 times salary

* Employee Assistance programme

* Discount platform

* Day off for your birthday

* Free flu jabs for anyone that wishes to have them

* Cycle to work scheme

* Salary sacrifice Season ticket for the metro

* Hybrid working (3 in office, 2 at home) optional for the employee and (after successful completion of probation/training period)

Your New Career Opportunity:

MTrec Commercial is proudly representing our incredibly prestigious award-winning Newcastle based client with their plans for growth and expansion, for their state-of-the-art Customer Service operation.

They are now looking to recruit a permanent Customer Service Advisor as soon as possible to join their highly trained team and to work in an unbelievable office environment.

If you have a background in customer services and you can provide a great customer experience, please apply for an immediate response. You must be IT literate, experienced in dealing with customers in a professional manner and be able to also respond to customer service calls and emails.

You will be joining a truly expanding and dynamic company, a superb team-based culture, and huge opportunities to progress and advance your career. The company are looking for committed and hard-working customer service orientated individuals who are looking for a long-term permanent job opportunity.

The job you will be doing:

* First line response to incoming calls.

* Accurately and speedily set up new claims.

* Accurate recording allowing speedy closure and optimum settlement in accordance with targets and statutory limits.

* Professional handling of calls to ascertain liability and move forward in a positive manner.

* Record all relevant information to reduce potential costs and identify indemnity concerns.

About you:

* Experience within a customer service type background - ideally, we are looking for someone who has worked in an office-based setting and received inbound calls.

* Good attention to detail

* IT literate and competent keyboard skills

* Good communication skills

* Flexible and able to support other areas

* Good communication skills

* Assertive telephone manner to maximise the volume of calls taken

* Ability to take ownership of possible problems

* Ability to work under pressure and with minimal supervision and referrals