Job Title: Sales Coordinator

Location: Stoke-On-Trent
Working Hours:

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Monday - Thursday: 8:00 AM - 5:00 PM and Fridays 8:00 AM - 4:00 PM

Job Purpose:

To provide effective sales coordination and business administration support to ensure the smooth and efficient running of the Stoke-On-Trent branch. Responsibilities include processing customer orders/enquiries, purchasing stock items, liaising with internal departments (credit control, product availability, delivery coordination), providing customer service, and performing general office duties. The role also involves identifying and developing business opportunities in coordination with the Branch Manager and Regional Business Development Manager.

Key Responsibilities:

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Accurately process customer orders and enquiries, ensuring high levels of customer satisfaction.

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Purchase stock items from internal/external suppliers according to purchasing guidelines.

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Coordinate stock transfers with other branches, minimizing unnecessary movements.

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Maintain communication with other departments regarding stock and customer orders.

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Quote and recover transport costs using internal and external transport options.

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Provide updates to customers regarding delivery status, shortages, and completions.

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Liaise with the Branch Manager and Business Development Manager for pricing quotations.

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Maximise local sales and development opportunities through collaboration with management.

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Implement discount changes within the company's pricing structure.

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Communicate with Credit Control on customer accounts and trade counter sales.

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Perform daily administrative duties including dispatching, filing, updating shipment info, and following up on quotations.

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Complete month-end procedures in a timely manner to support accurate accounts reporting.

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Handle trade counter payments accurately and in compliance with procedures.

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Utilize the internal computer system effectively for order and sales processing.

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Participate in stock counts and annual stock take activities.

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Adhere to all company policies, including those on ethics, equality, grievance, and social media.

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Carry out any additional duties necessary for the efficient operation of the branch.

Required Skills & Qualifications:

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Experience in the HVAC industry

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Background in a similar sales/administrative role

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Computer literacy

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Strong communication skills (verbal and written)

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Strong organizational skills

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Team player with the ability to work independently

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Proactive, accurate, flexible, and eager to learn

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Self-motivated

Desirable Skills & Qualifications:

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NVQ Level 2 in Business Administration or Customer Service

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Additional training such as Emergency First Aid at Work or Fire Warden (preferred but not essential)

Tools & Systems Used:

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Proficient in Microsoft Office (Excel, Word, Outlook, Explorer)

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Experience with Microsoft AX system (preferred)

Apply Now

If you're a motivated and detail-oriented individual with strong sales coordination skills, we'd love to hear from you. Apply now to join a dynamic and supportive team in a fast-paced branch environment