Job Title: Senior Claims Manager

Salary: £30,000 - £40,000 per annum (depending on experience)

Location: Shrewsbury

The Company:My client are an independent insurance specialist based in Shropshire. Understanding that there is no one-size-fits-all approach to insurance, they customise their products and services to meet the unique needs of each business, ensuring comprehensive and cost-effective coverage.

Their expertise spans various sectors, including finance, oil refining, pharmaceuticals, construction, and agriculture. They pride themselves on an exemplary claims service, with over 99% of claims reimbursed.

The Role:The Senior Claims Manager is a critical role within the company, responsible for managing the entire claims process from receipt to settlement. You will oversee all Commercial, Agricultural, and Personal Lines Business, ensuring that claims are processed accurately and efficiently. The role involves reviewing and evaluating claims, implementing policies and procedures, and communicating effectively with clients, loss adjusters, and account handlers. Strong leadership, organizational, and communication skills are essential for success in this position.

Key Responsibilities:

• Assist clients with inquiries related to claims, providing direct involvement with the insurer or contact information for their own inquiries.
• Ensure claims are processed efficiently and accurately by collaborating closely with insurers, loss adjusters, solicitors, brokers, claimants, and relevant departments.
• Regularly follow up on outstanding claims to ensure timely resolution.
• Ensure that payments received on behalf of customers are promptly passed to them for settlement.
• Maintain a high level of customer service and promote exceptional care at all times.
• Supervise claims handlers, providing guidance and support as needed.

• Review and evaluate claims for accuracy and compliance with policies and regulations.

Requirements:

• Minimum of 2 years' experience in a Senior Claims Management Role or related field.
• At least 5 years of experience in a claims role.
• Strong leadership, organizational, and communication skills.
• Excellent analytical and problem-solving abilities.
• Detail-oriented with the ability to manage multiple priorities.
• Proficient in Microsoft Office and claims management software (Acturis).

Working Conditions:This position is office-based, with normal working hours from Monday to Friday, 9 AM - 5 PM (including 1 hour for lunch).

Salary and Benefits:

• Competitive salary of £30,000 - £40,000 per annum.
• 25 days of holiday plus 8 bank holidays (increasing with length of service).
• Opportunities for training and progression.
• Company pension scheme.
• Company health plan (after 1 year of service).
• Free parking.