Right Now Group are currently look for an experienced Team Leader to join our busy client based in Tilbury.

The purpose of this role:

• Supervise the team and allocate daily tasks to team members
• Ensure that all team members are trained to the required standard
• Be flexible and willing to support other divisions / teams as required
• Fully support the teams with an excellent standard of customer service and apply best practices
• Ensure that operational regulations are adhered to at all times and when required perform audits. This would include CAA , GDP and other operational regulations
• Ensure deadlines are achieved
• Exceptional service
• Add value to our services and provide the teams with the skills and knowledge

The role will involve:

• Customer service is paramount and relationship building is essential from day one
• Demonstrate flexibility and team skills within the department to ensure consistent and uninterrupted service to the client and their customers
• Lead and motivate the cross functional teams
• To operate within a multifunctional team and to compliment the offering of client solutions
• Planning and arrangement of international consignments according to client instructions and requirements
• End to end monitoring of movements
• Ensure all enquiries or other communications are actioned promptly and efficiently
• Ensuring we meet company DATA Quality KPI with required tracking information
• KPI management and reporting in accordance with current SLA's, ensuring accuracy of work and communication channels are maintained both internal and external
• Administer the operating procedures as defined by the client
• Communicate daily on deviations to the transport plan put in place
• Manage suppliers and the service they provide to us, directly and through the Product Manager
• To be an escalation point for both customer and team members when facing service failures or challenges
• Any other delegated tasks as deemed reasonable as assigned by the reporting superior
• Identify and implement cross training needs within the team to ensure business continuatity and personal development
• Maintain mailboxes under your control
• Complete monthly reporting
• Conduct annual staff appraisals/progress reviews in line with deadline requirements

Shift:
Monday to Friday

Salary:
£35,000

If you are an experienced Team Leader looking for a new role and are able to commute to Tilbury please apply for this role!