Job Title: EUC Engineer

Location: Leicester (On-site, 5 days a week)

Contract: 6 months

Rate: £250 per day (Inside IR35)

Full working rights in the UK

Role Overview:

My client is seeking a proactive and experienced EUC Engineer to join their team in Leicester. This role focuses on imaging computers, managing shipping and inventory, tracking and receiving equipment, and providing scheduled 1:1 support sessions with users on their first day. Unlike traditional helpdesk roles, this position emphasises hands-on support and direct interaction with users.

Key Responsibilities:

Imaging & Deployment: Efficiently image and deploy PCs, laptops, and mobile devices to ensure a smooth setup for new users.

Shipping & Inventory Management: Oversee the shipping, receiving, and tracking of IT equipment, maintaining accurate inventory records.

User Support: Conduct scheduled 1:1 sessions with new users to provide Day 1 support, ensuring they are fully equipped and comfortable with their devices and software.

Hardware & Software Resolution: Address and resolve hardware and software issues related to PCs, laptops, mobile phones, and desktop telephony within agreed SLAs.

Process Improvement: Identify opportunities for automation and process enhancements to improve the production environment.

Compliance: Deliver technology solutions in accordance with agreed standards, ensuring all activities comply with security protocols.

Experience:

Minimum of 2 years working with End User Compute devices, with a particular focus on Microsoft products.

Technical Skills: Proficiency in image deployment, maintenance, and familiarity with mobile technologies.

Hardware Knowledge: Experience with a range of hardware including PCs, laptops, printers, scanners, and network equipment.

Communication: Strong interpersonal skills to effectively conduct 1:1 user support sessions and collaborate with team members.

If this role is of interest, please send over an up to date CV.

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