Would you like to join a Team of Extraordinary people that give their best?
We are the market leader in Property Damage Restoration. For over 60 years we have delivered best-in-class service, while our constant investment in our people, technology and equipment ensures that we continue to be the UK's premier restoration company to work for.
We help people who have suffered losses caused by events such as fire, flood, accidental damage and storm. Our core values of Integrity, Excellence and Empathy serve as a guide to our people in their everyday interactions with others.
Key Activities & Accountabilities
* Dealing with all interested parties of a claim from initial notification to completion of the claims within the claims centre
* Assist the dispatch function according to their requirements during periods of peak workload in order to maximise technician utilisation
* Attend occasional client visits (internal/external)
* Provide support to the Policy Holder/Customers throughout the claim, giving prompt and accurate advice
* Update own claims portfolio daily/weekly/monthly
* Immediately report any complaint/problems to the Customer Service Manager, in accordance with the formal complaints procedure
* Recommend ideas for development of the IT systems to the Claims Centre Manager to assist in improving effectiveness of the department
* Achieve 90% call monitoring results
* Achieve 90% effective touches report
* Achieve high level results in inbound calls stats
* Work towards your own personal targets and continued career development
* Work towards passport to competence
* Prioritising and organising your workload to ensure deadlines are adhered to
* Dealing with telephone queries and working within agreed service level to respond to customer needs
* Proactively reviewing claims to ensure continued progression
* Investigate & understand customer job-related queries and forwarding to the correct department for resolution
* Diarising external requests to help achieve average cycle time
* Taking ownership of your own caseload , managing the claim from beginning to end, using diary system to review progression
Benefits as a MCC Claims Handler
* Competitive salary
* 25 days holiday
* Annual bonus scheme
* Employer pension contribution
* Annual Christmas party
* Seasonal flu jabs
* Employee Assistance Programme
* Wide range of development and training
* Dress down Friday
* Team building events…
Do you feel you meet the criteria for the position of MCC Claims Handler? If so, we encourage you to apply today