Job Title: Field Service Technician 1

Location: Coventry
Salary: £35K
Job Type: Permanent

About the Role:
We are assisting our client in hiring a skilled and motivated Field Service Technician I to join their dynamic technical support team. This is a critical role offering both onsite and remote IT services, troubleshooting, and customer support. The successful candidate will play a key part in diagnosing, repairing, and maintaining computer networking equipment while ensuring excellent customer service.

Key Responsibilities:

* Provide onsite technical support and service for customers.

* Diagnose, troubleshoot, and repair IT equipment such as desktops, laptops, and networking devices.

* Offer help desk support, including remote and desk-side assistance.

* Educate customers on support processes and Service Level Agreements (SLAs).

* Communicate technical progress and updates with stakeholders, including sales teams and management.

* Respond to customer inquiries via phone, email, and online platforms.

* Advise management on product development issues identified during support activities.

* Perform onsite commissioning, installation, and testing of equipment.

* Conduct equipment repairs and maintenance under contract or warranty.

* Train customers on the operation and maintenance of their equipment.

* Maintain accurate service records, including forms and customer statements.

Required Skills and Competencies:

* Accountability: Delivers high standards of performance and results.

* Technical Proficiency: Strong troubleshooting skills for hardware and software issues.

* Customer Focus: Maintains a customer-centric approach in all interactions.

* Communication: Excellent verbal and written communication skills.

* Problem-Solving: Resourceful and skilled at task prioritization.

* Continuous Learning: Motivated to stay updated on the latest technical advancements.

Work Environment and Physical Demands:

* Professional office environment with occasional onsite visits to customer locations.

* Frequent use of standard office equipment (computers, phones, printers, etc.).

* Physical activity includes lifting equipment (up to 25 lbs) and traveling between locations.

Qualifications:

* High School Diploma required; Associate Degree preferred.

* 1-3 years of related IT hardware/software support experience.

* Proven ability to diagnose and troubleshoot technical issues.

* Flexibility to travel to customer sites as needed.

* Strong written and verbal communication skills.

* Commitment to ongoing education and training for technical proficiency.

How to Apply:
If you meet the qualifications and are excited about working in a challenging and rewarding environment, we encourage you to apply today