The role will be suited to someone who has a passion for learning and development supporting our apprentices from the day they start with the company and throughout their apprenticeship.

Hays Travel pride themselves on delivering exceptional customer service therefore we require someone who share the same values and ethos.

The successful candidate will be responsible for the training delivery and assessment for a cohort of Retail apprentices working though their Travel Consultant Apprenticeship.

Main Responsibilities

Assess, Coach and develop apprentices during their individual progress reviews, whilst selecting quality evidence to showcase and stretch the capabilities of each apprentice.

Deliver inspiring and motivational training that engages learners to achieve the desired impact

Evaluate the effectiveness of current training sessions suggesting any improvements.

Research and write engaging training content for both a virtual and classroom delivery.

Strong awareness of Safeguarding, Prevent and British values

Effectively communicate and positively promote organisational changes

Knowledge and a high level of competency with department and company technology

Be able to self-reflect and identify areas for personal development

Motivated 'can do' attitude, who strives for excellence in all areas of their role

Exceptional Time Management, Organisational skills, and Attention to Detail

Provide exceptional customer service at all times

Qualifications & Experience

Previous experience working in a Customer Service environment.

Previous Experience in a Retail Travel sales

Previous experience of classroom/remote delivery

Previous delivery experience of Core Skills

Desirable but not essential

Level 3 + qualification in Education and Training

Level 3 assessment award

Level 4 Quality Assurance

Competencies

Excellent organisational and time management skills.

Strong initiative skills to drive business objectives forward.

Flexible to meet the needs of the business.

Attention to detail and high levels of accuracy.

Strong digital skills

Assertive/confident classroom management techniques

Team Work

Enthusiastic and Proactive with the ability to work independently (self - motivated) and as part of a team.

Ability to work effectively with people from diverse backgrounds.

Communication

Excellent verbal and written communication skills.

Ability to liaise with staff at all levels.

Effective motivational skills and the ability to remain positive and professional at all times.

About Us

As the UK's largest independent travel agency, Hays Travel specialises in providing good value, quality holidays alongside excellent customer service. We work with all leading suppliers and can package holidays that include hotels, flights, cruises, tours, attraction tickets, and more. We have over 470 Branches throughout the UK and our Head Office based in Sunderland, is home to tour operator teams, finance, marketing, people/HR and IT, plus many more. We have been operating for over 40 years, and continue to grow each year.

Our values

Our SMILE values are embedded in to our company and ensure our teams work strongly together. You and all of our colleagues will ensure that the Hays Travel values are demonstrated at all times.

Supportive

Motivational

Innovative

Loyal

Excellent

What it's like to work for us?

Whichever location or department you work in, our people are always at the heart of everything we do. We offer a range of training programmes to help you progress personally and professionally, as we know the benefits of promoting and rewarding our hardworking colleagues are extremely important.

Of course, it's not all about work. We're very sociable and there are always lots of team nights-out and company parties. Plus, there are opportunities to travel abroad on educational trips, and you can also take advantage of our colleague discount when booking your own holidays.

Hays Travel is committed to safeguarding and promoting the welfare of all colleagues. As an accredited employer provider of apprenticeships, we undertake basic checks through the Disclosure and Barring Service (DBS) to ensure the safety of our apprentices for relevant roles