Do you have excellent communication skills ?
Can you demonstrate account management and accurate record keeping?
If so, then we would like to hear from you.
Our client, a unique financial services organisation, are looking for a Customer Service Representative to join their growing Give As You Earn (GAYE) team on a 12 Month Fixed Term Contract
As a Customer Service Representative within the GAYE team you will ensure all donations that are made to charity are in compliance with HMRC payroll regulations.
* Reach out to GAYE donors to obtain key information to enable charitable funds to be distributed
* Reach out to GAYE clients to obtain missing information to enable charitable funds to be distributed
* Maintain accurate records and support payment reconciliations
* To respond to enquiries from customers and internal stakeholders, in a professional, timely and efficient manner in accordance with departmental standards (SLA's) and KPI's
This position demands a high degree of initiative and flexibility. Attention to detail and high levels of organisational and communication skills are essential, as are:
* Strong data entry skills
* High levels of numeracy
* The ability to work to tight deadlines
* Good MS Office skills
The role is office-based Monday-Friday, 9am-5pm, for an initial training period, after which there is the potential for hybrid working. The client offers excellent benefits including, free on-site parking, a generous pension, and 30 days holiday plus Bank Holidays.
If you are highly motivated, pro-active, flexible and thrive on delivering exceptional customer service then this is the role for you!
To apply please send your CV or call Gareth in the office for more details