As a Senior IT Analyst, you will be offering companywide support for hardware, software, infrastructure and all other IT related services, as well as having an involvement in managing and supporting IT projects where required. You will need to understand the needs of every part of the business and be able to provide advice, guidance and challenges to other departments in order to support the business improvement and efficiencies.

Key responsibilities and accountabilities:

· Provide 2nd / 3rd line systems support to other areas of the business

· Provide support for and run projects (new implementations, change requests)

· Help develop systems across the business

· Identify and promote new technologies within the business

· Assist the Junior Analysts in resolving tickets where escalated

· Supporting the company ERP (SAP Business One)

· Some out of hours and on call will be required

Skills and experience:

Essential

· Windows Server (2012r2, 2016, 2019, 2022)

· Office 365 (Exchange, SharePoint)

· Microsoft Azure

· Windows 10

· Minimum 3 years IT Support experience

Desirable

· Experience using ManageEngine ServiceDesk & Endpoint Central

· Knowledge with MDM applications

· SAP Business One

· SQL

· Technical Project Management

Health and Safety

The jobholder must familiarise themselves with the Company's Health and Safety requirements, the applicable risk assessments and safe working practices.

If any hazard is encountered in the place of work, it is the individual's responsibility to notify their manager/supervisor or Health and Safety representative.

The jobholder is responsible for their own safety and the safety of others in the workplace. Personal Protective Equipment is freely available upon request, and it is the duty of the jobholder to wear PPE as determined by the company in the designated areas.

If the jobholder has any doubts about the safety of any task it is the jobholder's responsibility to stop the work and agree a safe working practice with their manager.

Please note this job description does not claim to be exhaustive in the duties it defines, and it may to some extent change from time to time. This document will be reviewed during the annual appraisal process and any changes where appropriate will be made formally via the HR Department.