IT Field Operations Manager

We are seeking an experienced IT Operations Manager to lead a skilled technical team, ensuring excellence across IT service delivery, infrastructure management, and client relationships. Based near Richmond, this is a hybrid role requiring a blend of technical expertise and strong leadership. You'll drive operational efficiency, oversee major projects, and help establish long-term strategies to support organizational growth.

Key Responsibilities

Team Leadership & Development

• Lead a team of senior and remote engineers, fostering a culture of excellence and innovation.
• Create and enforce training plans, performance reviews, and professional development opportunities.
• Conduct regular one-to-one meetings to provide feedback and establish clear objectives.

Technical Oversight

• Serve as the top-level escalation point for complex technical issues, ensuring swift resolution.
• Manage IT systems, including Windows Servers #removed#), Microsoft 365, Azure AD, and advanced networking setups.
• Oversee compliance with Cyber Essentials, GDPR, and other regulatory frameworks, ensuring robust security and data governance.

Project Management

• Oversee significant IT projects, including infrastructure upgrades, migrations, and deployment strategies.
• Conduct site evaluations and pre-sales consultations, ensuring accurate scoping and delivery.
• Establish comprehensive documentation for all systems, processes, and project deliverables.

Client Engagement

• Build strong relationships with clients, acting as their trusted technical advisor.
• Attend client meetings and participate in pre-sales discussions, offering expert guidance on IT solutions.

Candidate Profile

Experience & Expertise

• Proven track record in IT operations, with at least 7-10 years of relevant experience, including technical leadership.
• Expertise in managing Windows Servers, Microsoft 365, Azure AD, and networking (e.g., Cisco, Fortinet).
• Experience with tools like SolarWinds, VMware, and system imaging solutions.
• Background in delivering IT transformation projects and process improvements.

Skills

• Strong client-facing and communication skills, capable of handling high-pressure situations with professionalism.
• Ability to define structured processes and enforce best practices.
• Exceptional problem-solving and analytical abilities, with a focus on delivering efficient, scalable solutions.

Qualifications

A bachelor’s degree in a relevant field, with certifications such as Azure Solutions Architect or Cisco CCNP preferred.

ITIL certification or similar is advantageous.

Other Requirements

Valid UK driver’s license with access to a vehicle.

Proximity to Richmond, with the ability to attend on-site and client locations as needed.

Salary & Benefits

Competitive salary: £55,000-£65,000, negotiable for exceptional candidates.

Comprehensive benefits, including 40 days of annual leave.

A profit-sharing partnership scheme to reward performance and contributions.

This is a fantastic opportunity for a driven IT professional to take ownership of technical operations and drive innovation.