Repairs Coordinator
Salary: £32,160.
Contract - Until end of March 2025
Full time - 5 Days per week, Mon- Thu 9am-5:15pm // Friday 9am-5pm
Location - Teddington TW11 8GT

Experience in/knowledge of:

Brillant Customer service
Working well under pressure
Being able to use digital systems including CRM and Microsoft
Job Role:

Being the main point of contact for repairs keeping customers updated throughout the repair services.
Oversee escalated or high-risk repair cases from start to finish.
Work with other teams and customers to assist with the complaints process.
Support the team to deliver a high-performing customer focused repairs service.
Work collaboratively with colleagues, our repairs partner, contractors and suppliers to make sure repairs are resolved effectively.
Book in surveyor visits and manage access into customer properties.
Manage the whole process for short term decants.
Keep customers informed about larger repairs projects and agree long term programmes of works in consultation with customers and contractors.
Monitors spend across all the repair's budgets and keep management informed of progress.
Report on and analyse performance data and highlight any trends or ways the service could make improvements.
Ensure new contractors are set up correctly
Take ownership to proactively manage the repairs purchase order process.
Monitor and review tasks for the team, using digital systems and tools to ensure tasks are actioned, progress is tracked, accurate audit data is maintained and anomalies identified.
Provide support with subject access requests and personal injury claims