Our clients are looking for a technician to join the software engineering section of their small friendly team to support their software developers and services teams.

Key Responsibilities

* Provide first line support to Customers and Colleagues,

* Review system information including (but not limited to): system notes, bundle audit trail, system email/logs, history, audit logs, to identify technical root cause analysis (RCA) of problems,

* Write detailed RCA reports for use by the development team in the identification and repair of software issues,

* Work with Quality Assurance team on the software validation process, to ensure software is presentable, user friendly and functional against agreed business requirements,

* Assist with the creation of NetSuite components including (but not limited to): workflows, saved searches, XML/PDF templates, reports, roles, mass updates, CSV imports and SuiteBundles,

* Work with Sales & Marketing Director to setup demo environments for our Software,

* Contribute to the data import process, by using Visual Basic for Applications (VBA) and Microsoft Excel to build high quality, easy-to-use Data Import Spreadsheets,

* Support the entire software development lifecycle including debugging, quality assurance and installation/deployment,

* Support colleagues who are migrating data between software system,

* Support professional service and implementation teams with installations and configuration,

* Support customer system integrations during development, roll-out and into the future.

Essential Skills

* Competence with IT to use the essentials of Microsoft Word, Excel, Outlook, e-mail, web browsers (Chrome, Firefox, IE, Edge, Brave, Safari). Training will be given in use of in-house systems

* Competence in communicating in the English language both orally and in writing

* Experience using NetSuite SuiteBuilder (Custom Records, Searches, Forms, Centres, tabs and dashboards)

* Experience using NetSuite SuiteFlow (Workflows)

* Experience using NetSuite Audit Trails/History (Including System Notes, Sent email list, login audit trail, script execution logs.)

* General Knowledge/awareness of SuiteBundler

* Sufficient experience of software programming, database use, data processing, an understanding of database architecture and use of website update tools

* At least 2 years' experience operating in a business environment

* Sufficient experience of working in a team environment

* Customer care skills, patience, and efficiency in dealing with business contacts, customers and colleagues, by telephone and in person, in a warm and friendly manner, particularly with international contacts whose first language may not be English.

Beneficial Experience

* Experience using SuiteBundler or SuiteScript 1.0/2.0/2.1

* Experience working in a development environment with finance software

* Experience with the VBA programming language or using UML Use-Case

* Experience using version control such as Subversion

* Experience working in an agile and fast-paced environment

* Achieved a recognised RQF level 4 or equivalent IT competency qualification or achieved a recognised RQF level 3 or equivalent customer care competency qualification

* Experience of software testing

* A full UK driving licence