Job Title: Customer Care Co Ordinator

Location:

Yorkshire and the Humber, West Yorkshire, Leeds

Job Type:

Temporary, expected to work Full-Time hours

Primary Industry:

Construction

Salary:

£13 - £13 Per hour

Job Duties:

Manage and respond to customer inquiries and complaints in a timely and professional manner
Coordinate with internal departments to ensure swift resolution of customer issues
Maintain accurate records of customer interactions and transactions
Provide information to customers about products and services
Monitor customer satisfaction levels and identify areas for improvement

Required Qualifications:

Excellent communication and interpersonal skills
Strong problem-solving abilities
Ability to remain calm and courteous under pressure
Attention to detail and accuracy

Education:

Minimum of GCSEs or equivalent qualifications

Experience:

Prior experience in customer service roles preferred

Knowledge and Skills:

Proficiency in Microsoft Office suite
Understanding of customer care principles and practises

Preferred Qualifications:

Additional customer service training or certifications
Experience in the construction industry

Working Conditions:

This role involves working full-time hours on a temporary basis in a fast-paced construction environment. The role may require occasional weekend or evening work to accommodate customer needs