Job Title: Gas Team Supervisor

Location: South London (Call for more detail)

Salary: £45,000 - £50,000 + Van + OPTIONAL Call out

Contract Type: Domestic Social Housing

Hours: Monday - Friday, 8am - 5.30pm

The Role:

Working as an integral member of the Domestic Gas Department Team, you will be a Key Driver for the company in managing a resourced area and achieving exceptional standards of service delivery, efficiency and cost management through effective monitoring, training, support & communication, using the Company Systems, trend reports and approved procedures.

Reporting directly to the Domestic Operations Manager, you will of course be expected to work closely as part of a team comprising Office Managers, Contract Managers, Gas Admin, Void Team, Team Leaders & Service Centre Operatives, whilst again of course, Managing, Supporting & Training the Gas Service & Breakdown Engineers.

Supervisor requirements:

What you will be focusing on throughout this position, as mentioned above, can be seen below, which required and not limited to:

• Help improve Diagnostics & technical ability

• Arranging Missed Appointments

• Customer Satisfaction - KEY!

• Compliance

• 1st time fix rate - How can we make it better

• Recalls - Why has that happened

• ECO Processes, cost and understanding.

The Company & Benefits:

• A family ran business Established in 1966 a company that employs over 400 members of staff

• Role specific training and development

• Equal opportunities employer, with a culture to promote from within

• Mental Health awareness resources

• Cycle to work schemes to encourage healthier lifestyles

• 25 days holiday + Bank holidays INCLUDING a yearly annual leave increase after 5 years of service

• Members of the 5% club

To be considered for the position, discuss salary further and in particular your current work situation, please email a copy of your cv across to (url removed) or call Breeze Mitchell (phone number removed)