Housing Support Assistant – ReConnect+Haringey and Brixton, LondonAbout UsHousing for Women is a registered charity and independent housing association. We champion female empowerment by providing and promoting affordable homes for women and gender-specific support services. Since 1934, we have been working to build a more equal society for women, a world where everyone has a safe roof over their head regardless of circumstance, where violence against women is no longer tolerated.Our ReConnect+ project provides supported accommodation for women leaving prison, dealing with substance misuse and with complex needs, many of whom have experienced trauma and abuse in their early lives.We are now looking for a Housing Support Assistant to join us on a part-time, permanent basis, working 28 hours per week.The Benefits- Salary of £27,037.50 per annum pro rata- Attractive pension scheme- Perkbox- Buying and selling annual leave- Health Shield- Season Ticket loan- Subsidised gym membership- Course fundingThis is a fantastic opportunity for a compassionate customer service professional to join our team and contribute to life-changing housing and support services.In this rewarding role, you'll be working in a frontline position, directly supporting women who use our housing services and ensuring their safety and wellbeing, making a tangible impact every single day.What's more, we will provide you with tailored training designed to empower you in your role and build valuable expertise in this critical sector.So, if you want to use your skills to support an organisation that makes a meaningful difference to women’s lives, read on and apply today!The RoleAs a Housing Support Assistant, you will provide effective support to the Haringey Project team for our ReConnect+ programme. Working with customers, housing teams and our IT and finance functions, you will deliver excellent customer care and operational support to service users and team members. You’ll respond to telephone and email communications, support office management activities and assist with health and safety checks at our properties from an admin perspective.Co-ordinating property repairs, you’ll help service users with maintenance access, benefit queries and account reviews. Additionally, you will:- Support service users with appointments, shopping, and activities - Help organise and participate in group activities- Liaise with the finance team to manage petty cash, invoicing, and maintain audit trails- Prepare and submit key information, such as voids data, to Head OfficeAbout YouTo be considered as a Housing Support Assistant, you will need:- A strong customer service background- Experience of developing administration systems- Advanced IT skills (Word, Excel, Outlook)- An understanding of confidentiality, data protection, and professional boundaries- Strong communication skills, with the ability to convey information clearly and concisely- A thorough understanding of, and commitment to equality, diversity, and inclusionCandidates interested in applying should attach a cover letter outlining how they meet the essential criteria specified in the person specification as well as how they think they meet Housing for Women’s EPIC valuesOther organisations may call this role Housing Administrator, Housing Support Officer, Housing and Customer Care Assistant, Community Housing Support Officer, Housing Administration Co-ordinator, Tenancy Support Co-ordinator, or Project Support Assistant.Webrecruit and Housing for Women are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.So, if you want to make a real impact as a Housing Support Assistant, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.