We are recruiting for a PFI Commercial Support Manager to assist the National Ops Manager to deliver hard FM services across the portfolio. Reviewing and responding to any formal commercial letters, such as PMR rejections, SFP challenges or unavailability claims. To carry out any investigation as required and set out the company response and resolution as appropriate.
The role is a permanent position, circa 45k basic (Mon-Fri 40 hours per week) based from the Warrington offices. Plus a competitive package.
 
Main Duties of the Role:
To manage the contractual challenges arising from tenants, relating to unavailability claims or PMR disputes
To review any such claim and assess the validity according to the contract
To investigate with all relevant stakeholders, and present a robust response and/or solution to the CEO
To write all company correspondence in relation to such claims or disputes
To represent the company in client / tenant meetings as required
To audit operational processes and procedures, ensuring compliance with the contract and mitigating any risks to the business.
Work closely with the Technical Managers to ensure they are well educated as to how best their teams can mitigate risk of unavailability during their general maintenance duties
Provide commercial support and advice on all issues including latent defect management, SFP and pay mech performance, contract performance and unavailability claims.
To provide detailed and accurate reporting, trackers and calculators to identify and report contractual breaches or risks
Monitor SFP thresholds to identify and address any potential breach triggers, takin action to prevent these but also ensuring they are properly reported when a breach occurs.
Analyse Pay Mech reports monthly and apportion Service Failure Points accordingly for inclusion in the PMR's.
Provide commercial input to any client facing reports
 
Requirements
Must be able to demonstrate a high level of understanding of PFI/PPP contractual wording and obligations
5 Years experience in delivery of hard FM services within a performance regime
Experience within a PFI/PPP setting is essential
Experience in a healthcare setting is desirable
Highly analytical
Highly literate with very strong written communication skills
Assertive and strong communication skills
Ability to prioritise and manage multiple work streams
Effective relationship management and the ability to influence stakeholders
Commitment to equal opportunities.
Commitment to participate in training events and company away days.
Commitment to working within Health & Safety standards & ensuring compliance
Commitment to developing high quality talent & sharing best practice.
 
If you are interested then please click the APPLY button now
PRS are a leading specialist recruitment and search & selection consultancy within the Building Services, FM and Support Sectors.
Please note if you have not heard from us within 5 days, then your application has not been successful.
PRS is an equal opportunities employer