Employment Advisor Hertfordshire

37.5 hours per week

£25,958 per annum with progression up to £28,662 per annum + (£1550 London Weighting)

Based: Hybrid - Split between home and community-based working across Hertfordshire - Saffron Ground, Ditchmore Lane, Stevenage, Hertfordshire SG1 3LJ

About us

MHM is one of the UK's most innovative organisations working with people with complex needs. We have a dedicated and experienced staff team of over 350 people providing a range of services which cover every aspect of individuals' lives. Our services cover employment needs, housing, community support and psychological services.

At MHM we help people achieve good mental and physical wellbeing and live life to the full.

About the role

We are looking for individuals who aspire to work in Mental Health and Employment Support. You will be working in partnership with the local Talking Therapies Service to provide employment support to those who have mild to moderate anxiety and or depression. Your role will involve supporting individuals to gain employment, retain current employment and return to work after a period of absence. This could be to help with job retention, liaison with employers or assisting people in finding and keeping paid or voluntary work. It is important to understand the principles of the Equalities Act and how it relates to Employment Rights.

The role involves lone working with clients on a one-to-one basis through phone calls, video calls or face to face in community location. You will be provided with the equipment to work from your own home or in the local community. You will be expected to self-manage a caseload of clients and set realistic employment goals and action plans.

As part of your role, you will be expected to work in line with MHM values to promote the employment service within the wider community. You will liaise with Talking Therapies PWPs, HITs and external agencies such as Job Centre Plus and community providers.

Key Duties

* Meet personal performance targets and Key Performance Indicators

* Manage a caseload of clients using a variety of coaching strategies, ensuring the are prepared for interviews and job searching.

* Assessing client's needs and creating tailored SMART action plans to support employment goals.

* To signpost to local specialist services to obtain support to address specific issues (e.g. debt advice, employment law, benefit advice and vocational training)

* Proactively participate in continuous improvement activities to ensure that the service continues to deliver excellent customer service.

* Fully comply with company policies including those for personal data security, safeguarding and health & safety

What we are looking for

* Customer focussed with a strong commitment to client care.

* A strong team player with a positive and flexible approach to work and colleagues

* Previous Experience of working in a fast paced, target driven environment while delivering quality standards.

* IT literate in using a range of Microsoft Office programmes, i.e. Microsoft Teams, Word, Excel and PowerPoint

* Strong communicator - demonstrating an ability to listen, question and build relationships.

* Demonstrate creative problem-solving skills and a positive approach to challenging and overcoming any barriers

* Ability to plan and organise a workload to meet required targets and deadlines.

* Knowledge of the Mental Health and or employment support

What we offer

You will go through our comprehensive, in-person training program in your first month of employment which will give you the tools you need to succeed in the role, as well as offering a great opportunity to get to know your new colleagues.

In addition, you will receive:

* 25 days annual leave per annum, plus bank holidays, rising 5 additional days with length of service.

* 5% contributory pension scheme, with the opportunity to increase contributions.

* Employee assistance programme and personalised wellbeing action plans.

* Enhanced family friendly policies, pay and leave.

* Cycle to work scheme.

* Discounted gym membership.

* Healthcare cash plan.

* A discount platform covering online, high street and supermarket purchases.

The closing date given is a guide. We reserve the right to close the vacancy once we have received sufficient applications, so we advise you to submit your application as early as possible to prevent disappointment.

Please note that due to the sensitive nature of the duties, an enhanced DBS will be sought in event of a successful application.

All disabled applicants who meet the minimum essential short-listing criteria are guaranteed an interview.

MHM is an Equal Opportunities Employer.