Mission & role of the function
To meet all customers' and business requirements in the most cost effective, professional, and timely manner manner whilst achieving a high level of customer service. To provide customers with a quality service for all sales enquiries, quotations, orders, deliveries, and associated administration in the most cost-effective way for Heidelberg Materials Quarry Products.
Key accountabilities
- To ensure that the company Health and Safety Policy, Local Managers Rules and all Risk Assessments and Method Statements relating to work or works under your control are complied with.
- To liaise closely with work colleagues, Unit Manager, Suppliers and Contractors to ensure the smooth and efficient running and programming of the plant for the production of aggregates.
- To provide continuous supervision of quarry activities, to ensure the efficient and cost-effective utilisation of labour, plant, and material resources.
- To continue you own progress by means of CPD (Continuous Professional Development) and by attending training courses and seminars as determined by Heidelberg Materials.
Financial & Non-Financial accountabilities
Compliance
The role holder is expected:
- To comply with all aspects of the Heidelberg Materials Compliance Policy.
- To ensure that all the business/operations are performed in accordance with instructions and procedures and in such a way to prevent any fraudulent activities taking place.
- To comply with the Health & Safety at Work Act 1974 and to observe the requirements of the Company Safety Policy and other relevant legislation.
- To proactively manage health & safety of employees to continuously improve the company's health & safety performance.
- To update all areas of knowledge as required to carry out the job with maximum effectiveness and to attend training/development courses as and when required.
- To comply will all aspects of the HR Policies and Procedures of the Company.
Job requirements
Essential:
- Good level of commitment to customer service and satisfaction
- Excellent communication skills
- Allocator cycle knowledge and understanding
- Previous planning experience
Desirable:
- Knowledge of construction industry and products
- Knowledge of local and national geography.
Experience
- Experience - 1 year customer sales/service/operations/transport role
Management/ Leadership Skills
- Proven capability to build effective working relationships with customers and colleagues
- Demonstrated ability to use own initiative to improve performance and service.
Education/Qualification
- Minimum of a Grade C at GCSE in Maths and English
- Excellent knowledge of SAP, Syncrotess systems and standard office packages
- Good communication and analytical skills with the ability to negotiate at all levels
- Will also ideally have experience of working within a large company environment and achieving targets
What's on Offer:
* Employer of choice: Armed Forces Covenant (Silver) / Disability Confident Committed / 5% Club (Platinum) / Mates in Mind / Clear Assured (Foundation) / The Mineral Products and Qualification Council (MPQC) / STEM Ambassador
* Compensation Package: Bonus incentives / Generous Pension Schemes / Life Assurance
* Work Life Balance: 27 days holiday (excluding bank holidays) / Agile working / Flexible working / Holiday purchase / Sabbatical
* Family Friendly: Enhanced policies such as Maternity / Paternity / Parental Leave / Neonatal / Adoption/IVF/Menopause
* Social Value: paid Volunteering Day every year / Communities (LGBTQ+, Network of Woman, Woman in Science and Engineering (STEM), Armed Forces)
* Wellbeing: Employee Assistance Programme (EAP) / Mental Health First Aiders / Cycle to Work / Employee Benefits portal including Gym discount / Free eye tests / Discounted Private Medical cover