This role is responsible for handling Commercial activities within the Transformer Service Department, reporting to the Service Commercial Manager.

Responsibilities include the processing of transformer/tap-changer, spares/services customer enquiries and duly processing orders, in line with requirements; schedule and contractual deliverables, agreed within the tendering process, also responsible for cash collection.

• Execute commercial projects and tendering including all associated warranty commitments.
• Ensure on time delivery of enquiries and orders. 
• Take requirements agreed within tendering process and effectively planning delivery based on these.
• Accountable for the successful delivery to cost, specification and schedule for a defined package of work.
• Create and maintain key project documentation, including but not limited to, tender, works order and invoicing instructions.
• Effectively execute changes to the project.
• Maintain excellent levels of customer satisfaction and meeting Key Performance Indicators (KPI's).
• Work with senior commercial managers, project managers, the sales managers, and all relevant stakeholders to ensure clear communication of project progress.
• Manage allocated projects to ensure they are completed on schedule and within budgeted costs, and highlighting issues at the earliest opportunity.
• Negotiate and accurately record customer project variations.
• Minimise Company's exposure to liabilities.
• Maintain current and accurate records within the Company's Customer Relationship Management (PDM) system.
• Track project deliverables and costs using appropriate tools.
• Monitor and report on progress of projects and tenders in a timely manner.
• Ensure all payments are received within the timeframe in the contract and highlighting deviations.
• Work with the Sales Managers and Customer Services Managers to assess customer satisfaction on all projects completed and future sales opportunities.
• Remain flexible and working agreeably to the needs of the business.
• All employees have a legal duty to take reasonable care for the health, safety and environment of themselves and of others who may be affected by their acts or omissions at work and to observe and follow the relevant systems, rules and methods of working.

• The job description is not to be regarded as exclusive or exhaustive and you may be required to undertake various duties as may reasonably and lawfully be required of you by the Company.

Qualifications:

Required

• Proven track record in a similar role

Desirable

• PRINCE2/APM (or equivalent) trained.

Skills:

Required

• Adaptable and effective Commercial Engineer
• Good communication skills in all media and cross culturally
• Customer focused
• Enquiring mind, willingness to adopt new approaches
• Flexible and willing to adapt
• Numerate
• Ability to plan and prioritise work

Desirable

• Proven track record in developing and maintaining highly effective working relationships at all levels.
• Willing to go the extra mile to meet the customer’s needs.

Knowledge:

Required

• Highly computer literate with the ability to maintain- accurate records.
• Ability to work with all recognised IT systems including advanced proficiency of use in Microsoft Office (Word, Excel, Project, Outlook, etc.) and internet/intranet applications.
• Commercially astute

Desirable

• Product knowledge of transformers and associated equipment would be preferable.
• Knowledge of key transformer components.

Experience:

Required

• Experience in commercial business practices and contract conditions
• Experience in customer service

Desirable

• Experience of dealing with multicultural customers and difficult/demanding clients.
• Proven track record in developing and maintaining highly effective working relationships at all levels

BRUSH Transformers provide agile and adaptive engineering solutions and products, including consultancy services, design, and project management as well as award-winning product technology, to a wide range of projects.

A chosen partner for national and regional power generation and distribution network operators, through innovation and a commitment to delivering solutions that address grid-resilience and drive system change, we support the global drive to net-zero, helping create a future-proof Infrastructure.