We are currently recruiting for a client based in the Padiham area who are looking for a Service Administrator. This vacancy is an excellent opportunity and is being recruited on a permanent basis. The successful candidate must have worked in a similar position previously and be able to work in a fast paced environment.

Duties and Responsibilities:

* Create and send quotations for customers from the project tracker form.

* Maintain and update SharePoint SMS Field service system.

* Communicate with customers via phone or email to gather all details concerning the visit, such as contact information, address and dates.

* Complete relevant sections of Service Work Orders.

* Obtain and process Purchase Order's for each client.

* Coordinate billable and warranty visits with manager, customer and technician.

* Provide travel company with project ID and activity sequences.

* Support field service team, if needed, on travel bookings and VISA applications.

* Creating a list from service planner on a weekly basis.

* Inputting engineer's timesheets each week to ensure all hours are captured.

* Work closely with the wider customer service team and purchasing team to manage all customer and purchase orders relating to field service.

* Seek review and approval for completed service contracts as required.

* Review billing sheets once approved by Field service manager.

* Looking at expenses, labour entered and to confirm if there are any discounts or post ship days as noted for each service visit.

* Send all paperwork for visit to accounting and customer for invoicing.

KNOWLEDGE/EXPERIENCE/SKILLS:

• Strong administrative skills.

• Ability to multi-task and set priorities

• Good communication skills

• Competent using Teams, Word, Excel and Outlook

• Experience working with ERP systems (IFS or similar)

Hours of work:

* Monday -Thursday 8:00am - 17:30pm and Friday 8:00am - 12:00 noon ( 40 hours per week )

* Salary: £28,000.00 + Benefits

If you feel you have the right experience for this position then please apply immediately