Are you a numbers guru with a knack for helping people? Do you thrive in fast-paced environments where every day brings new challenges and opportunities? If so, we have the perfect role for you. We're super excited to be on the lookout for multiple Income Officers to join our fabulous Income Team.

As an Income Officer at Yorkshire Housing, you'll be the superhero of our rental income! Your mission, should you choose to accept it, is to maximise and sustain our rental income while providing top-notch advice and guidance to our customers. You'll be their go-to person for all things rent, service charges, and legal costs. From negotiating payment plans to liaising with external agencies like the DWP and Housing Benefit, you'll be the financial wizard our customers need.

Key responsibilities:

• Income collection extraordinaire: Manage complex cases and ensure timely collection of rent, service charges, and legal costs. You'll be the detective who solves the mystery of missing payments!
• Customer engagement: Proactively contact customers via calls, texts, emails, and home visits to manage debt and negotiate payment plans.
• Support & advice: Provide stellar advice on debt and money management, promoting our "Rent on Time" initiative.
• Early intervention specialist: Use your skills to minimise legal cases and evictions through early intervention.
• Court savvy: Stay informed about court proceedings and attend court if necessary.

What you'll bring:

• Adaptability: Flexibility to handle a varied workload. You're like a chameleon, adapting to any situation!
• Communication skills: Excellent numeracy, literacy, and communication abilities.
• IT skills: Strong experience with MS products.
• Organisational skills: Ability to manage competing demands and deadlines. You're the master of time management!
• Customer service experience: Proven track record in resolving complex customer cases.
• Commercial awareness: Understanding of income collection in the housing sector.
• Driving license: Full UK driving license and access to a car for business purposes.
• Initiative and self-motivation: Ability to work on your own initiative and a real strive to get things done and in the right way for our customers.
• Values alignment: Personal values and approach that align with Yorkshire Housing's values with a commitment to promoting equality, diversity, and inclusion.

Bonus points for:

• Experience writing policies and procedures.
• Knowledge of different tenure types and debt solutions. You're the debt solution savant!
• Familiarity with Orchard Housing Management system, Dynamics 365, and Salesforce.

Why join us? Well to sum it up...

Empowerment: Own your role and make a real impact.

Growth: Opportunities for continuous learning and development.

Community: Be part of a supportive and passionate team. We're your work family!

Flexibility: Enjoy a work environment that adapts to your needs. Work from anywhere, anytime!

This a full-time permanent role with a salary of £34,219.38 plus £2,000 car allowance per annum, for a 35 hour week plus 25 days annual leave (rising annually to 30 days) plus Bank Holidays.

We offer a reward package to suit everyone. At YH, you can claim back for prescriptions, eye tests and more with our cash plan, make the most of a variety of retail discounts and take advantage of our pension scheme where we'll match your contributions up to 9%, just to name a few.

Our people's health and wellbeing are one of our top priorities, and you can make the most of our readily available wellbeing support package. This includes access to a library of free fitness classes, as well as an instant My GP service and free counselling sessions with a trained professional.

Now you're really interested?

At YH, we're actively building a working environment that's inclusive as well as diverse, where everyone can contribute their best work and be themselves. We believe difference is what makes us stronger and recognise the importance of our teams reflecting communities we serve, so we welcome and encourage candidates from all backgrounds for this role.

We know that not all candidates will meet every single requirement. If you're experience looks a little different from what we're looking for and you think you can bring value to the role, we'd love to learn more about you so please apply!

If you require any additional support with your application, or have any further questions please contact our fab recruitment team via email at

The fine print  

The closing date for applications will be #removed#, but we might close it early if we get lots of great candidates, so don't hang around. We'll be holding interviews on W/C #removed# , please make sure your diary is free before applying, FYI- This role requires a DBS check.

If you're applying for this role internally, you must inform your current line manager (it's the right thing to do!).