Job Title: Inbound Collections Agent (Hybrid)
Salary: 22'010 (OTE £30-50k+)
Hours: 37.5 hours a week between 8am and 6pm
Location: Denton (Manchester)
Do you have contact centre experience in a targeted environment?


What is the role?

• Resolving low value outstanding parking charges from individuals
• Predominantly dealing with inbound calls with first call resolution
• Managing difficult conversations in a sensitive and professional manner
• Entering accurate records of customer interactions
• Following processes and guidelines to deliver great service
• Achieving personal and team targets in a contact center environment
• Delivering or developing your skills with multi-channel communication
• Day to day handling of multi channel communication

Is this you?

• Looking for that opportunity with an industry leading business to build a career
• A drive and self motivation
• Excellent telephone manner with the ability to positively resolve situations
• Keen to excel in a great work environment
• Confident in your ability to achieve realistic targets and benefit financially
• Strong work ethic and happy to work on your own initiative