Job Title: IT Engineer

Location: Newcastle

Salary: Up to £30,000

Job Description -

We are looking for a dynamic and customer-focused 2nd Line IT Support Engineer to join our team in Newcastle. As a Technical Support Engineer, you will play a crucial role in providing top-notch technical support to our clients, ensuring their IT systems are running smoothly and efficiently.

Skill requirements -

• MSP experience or a customer centric environment providing support.
• Excellent verbal and written communication skills
• Active Directory and GPO administration
• Exchange & Intune administration
• Excellent experience with Microsoft technologies
• Good general knowledge of networking and technologies: TCP/IP stack, concept of VLANs and firewalls, wireless configurations
• 2 years+ of 1st line technical helpdesk environment
• 2 years + of a 2nd line technical support environment
• Firewall Implementations -Fortigate/Cisco/Sonicwall/Watchguard
• Backup Solutions - Azure/Veeam
• Virtualisation - Hyper-V, VMware, AVD, RDS
• In-depth Knowledge of O365 suite & MFA
• Able to answer general Networking questions.

What We Offer -

• Competitive salary and benefits package.
• Opportunities for professional development and career progression.
• A supportive and collaborative work environment.
• Regular team-building activities and social events.
• The chance to work with a diverse range of clients and cutting-edge technologies.

How to Apply -

If you are passionate about IT and providing excellent customer service, we would love to hear from you. Please send your CV the email address :