Job Description

We are seeking a dedicated Customer Service and Account Manager to join our vibrant team based in Kelvedon. This role requires an enthusiastic individual who thrives in a fast-paced environment and is committed to delivering exceptional service to our clients and suppliers. The ideal candidate will be a proactive communicator, adept in multitasking, and capable of building strong relationships to enhance client engagement and retention.

Key Responsibilities:

* Client Communication: Answer incoming calls and emails promptly, ensuring client inquiries and issues are addressed with the highest level of professionalism.

* Relationship Management: Develop and maintain robust relationships with clients and suppliers to ensure satisfaction and loyalty.

* Account Management: Oversee the accounts of current clients, ensuring their needs are met, and opportunities for upselling and account growth are identified and pursued.

* Sales Support: Assist the sales team with daily tasks, contributing to the overall achievement of sales targets.

* Customer Retention: Focus on customer engagement strategies and initiatives aimed at retaining existing clients.

* Order Processing: Manage and process orders for current clients efficiently.

* Administrative Support: Perform general administrative duties as needed, including file management, scheduling, and documentation.

* Team Coverage: Provide cover for staff absences due to sickness or annual leave to ensure uninterrupted service.

* Additional Responsibilities: Undertake any other duties as may be required by the board of directors.

Candidate Profile:

* Experience in customer service and/or account management.

* Excellent communication skills, both verbal and written.

* Strong organizational skills with the ability to manage multiple tasks simultaneously.

* Proficiency in Microsoft Office

Additional Information:

* Monday to Friday, 8.30am - 5.30pm

* £26,000 to £28,000 dependant on experience

* Office based role within a modern offices

* Commission structure available

* Own transport preferred due to the location of the office

* Friendly and supportive team