Anderson Knight is pleased to be recruiting for a Part-Time Customer Service role.

16 hours per week

Shifts:

* Monday: 4pm - 8pm

* Wednesday: 4pm - 8pm

* Thursday: 4pm - 8pm

* Friday: 4pm - 8pm

Responsibilities:

* Deliver an exceptional level of customer experience, ensuring best-in-class customer service standards are maintained at all times.

* Process customer service activities, ensuring relevant timescales are met, including:

* The daily collection of rentals by direct debit.

* Issuing welcome letters and various correspondence to customers.

* Managing CCA regulatory statements to customers, ensuring completion within the relevant timescales.

* Ensuring all customer details are accurate in the system, with updates reflecting any changes advised by customers.

* Efficiently issuing finance settlement quotes as requested, in line with departmental KPIs.

* Handling customer queries.

* Abide by contractual processes in line with FCA regulations regarding early termination, the unwind process, and vehicle finance cancellations.

* Ensure all customer calls and communications are accurately logged in the system.

* Ensure accurate Credit Reference Agency reporting and submission of files by or before the deadline date.

* Manage daily asset registration files, ensuring assets are appropriately secured and records are updated or deleted when necessary.

* Address customer requests and queries promptly and consistently across various communication channels.

* Maintain accurate customer data while adhering to Data Protection and GDPR requirements.

* Keep up to date with operational and compliance policies and guidelines through training sessions and updates on regulatory and legislative changes.

* Provide accurate and timely reporting while monitoring departmental trends.

* Work collaboratively with colleagues to foster good working relationships within the team and across the organisation. Encourage excellent customer relationships to maximise business service levels. Maintain a positive attitude to achieve shared objectives and service standards