Business Support Administrator

Salary: £27,000 per annum

Working Hours: 40 Hours per week

Contract: Temp-to-Perm

Location: Bicester (possibility of remote working, upon permanent contract)

Overview:

As a Business Support Administrator, you will be the first point of contact for enquiries from customers, both externally (hospitals) and internally (sales team). Each administrator deals with the sales teams and the technical support team as well as our customers, looking after them and developing good working relationships with all of them, enabling smooth processing of all enquiries. Accuracy under pressure, responsibility and adaptability are required for this demanding position.

The Role:

Business Support

Processing stock movements
Performing and processing stock checks
Processing sales team enquiries
Customer backorder reporting to sales team
Troubleshooting with sales team
Processing enquiries from sales team
Assisting with annual inventory check
Placing purchase orders with suppliers
Goods-in processing incl. inspection
Performing inventory spot checks
Ad hoc duties & projects as required within the department

Customer Care

Answering telephone hotline
Monitoring company's customer service mailbox & processing enquiries accordingly
Processing customer purchase orders incl. consignment usage & replenishment
Processing customer loan equipment
Despatch of products & warehouse maintenance
Troubleshooting with customers
Solving invoice queries
Chasing outstanding purchase orders in collaboration with the sales team
Processing product returns
Processing any other enquiries from customers
Process consignment stock checks

Requirements:

Minimum of 3-5 years' experience in a complex, high workload admin/customer care environment
Good communication skills; excellent telephone manner, clear written presentation
Good MS Office computer skills
Working knowledge of SAP beneficial but not required as training will be provided
Dynamic, enthusiastic
Methodical and accurate under pressure
Attention to detail
Devoted to uncompromising quality and customer satisfaction
Self-motivated and able to work independently within a small team
Open minded and positive regarding continuous learning
Strong analytical skills

We try our best to inform everyone on the status of their application. However, should you not hear back from us within 5 working days, you have unfortunately not been successful in your application for this position.

No language contained within this advertisement is intended to unlawfully discriminate on the grounds of protected characteristics, under The Equality Act 2010.

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