Job title: Customer Care Advisor

Location: York-YO31 8TA

Job type: Temp-Couple of months
Pay rate: £ 12.47

Working mode: 5 days in a week

Although this is a temporary opportunity, please speak to us about what flexibility means to you as we are always open to discuss individual's flexible working needs, don't let this stop you from applying.

Position Summary

The York Customer Relations Centre (CRC) Team are recruiting for a talented Coffee Specialist to join the fast paced and energetic Team. As a Coffee Specialist, you will act as a Brand Ambassador and continuously elevate the customer experience throughout the Club Member lifecycle by transforming each touchpoint. You will strive to build brand engagement, trust and loyalty as well as being able to undertake admin tasks and delivering the highest customer service for any requests through from out of home customers.

A day in the life of a Coffee Specialist...

As a Coffee Specialist, you will enhance the end-to-end Club Member experience via all the different point of contacts: telephone, email or other remote channels whilst conveying the memorable customer experience bond required by the luxury environment set by the brand.

Your key responsibilities will also include:

* Effective registration of all new Club members, driving customer engagement

* Serving customers in inbound and outbound contacts by phone and email, identifying, understanding, and addressing their specific needs and expectations

* Delivering an outstanding level of service to the customer, by balancing the respect of processes and reasoned exceptions adequately

* Managing delivery of offline workflows, including manual inserts, standing orders in line with service level agreements

* Effectively processing customer orders and invoices following Standard Operating Procedures

* Being an expert of products, services and sustainability commitments

What will make you successful?

The successful candidate will have:

* Prior experience in customer service and sales in B2B and/or B2C (customer focus, products, services, contracts, delivery)

* Experience of working in a fast-paced environment where multi-tasking is key

* Competent level on Microsoft Office tools i.e. Excel, Word, PowerPoint Expertise in customer experience

* Ability to learn new skills, workflows and processes

* Strong attention to detail

* A can-do attitude