Driver Engagement Associate - Account Manager

Location: East London, Silvertown

Shift Pattern: Rota-based (Mon-Sun), 5 days working week - 2 weekends off, 2 weekends on.

Salary: £30,000

Pod Talent is excited to partner with an ambitious, rapidly growing, and genuinely sustainable logistics and final-mile delivery company. This dynamic and ever-evolving business is not only people-centric but also highly innovative and driven by ambitious goals.

As a Driver Engagement Associate, you will work closely and oversee the whole in-house drivers' team and take charge of building close-knit relationships, performance reviews and ongoing training.

This is a fantastic opportunity to join a team of high achievers known for delivering exceptional customer service and training. Your ability to work towards continuous improvement will be highly valued and rewarded as historically this company has a proven track record of giving their staff incredible opportunities to grow within the company. 

Responsibilities:

Supervise, lead, train and motivate a team of in-house delivery drivers.
Coordinate with the transport network manager to establish new training and driver development.
Work towards growth and improvement of your personal and team KPIs.
Handle driver's inquiries, complaints and routing issues.

Ideal skill set we're looking for:

2+ years' experience in a warehouse or logistics environment, ideally in a similar role and driver engagement and involvement.
Ability to adapt to and implement new operational processes in a rapidly growing environment.
Good understanding of warehouse operations, logistics and distribution.
Proficiency and knowledge in MS Office and CRM.
Fantastic interpersonal and communication skills with the ability to motivate and inspire others.

If you are reliable, trustworthy, empathic and able to understand different views and opinions - you are the perfect fit for this role. It's a fantastic opportunity for an existing warehouse or driver engagement operative, who is looking for a new challenge or a step up in their career and wants to grow in a progressive and people-centric company. 

Apply today