Customer Service Manager

Location: Telford

Job Type: Full-time, Permanent

Are you an ambitious person already working as a Customer Service Team Leader/Manager looking for your next role? At Vivactive, we believe in creating an exceptional experience for our customers. With a commitment to innovation and excellence, we are a dynamic and rapidly growing company that thrives on delivering the best customer satisfaction. We are seeking a highly motivated and experienced Customer Service Manager to lead our dedicated team and ensure we continue to exceed our customers' expectations.

The company's long-term aim is to become the biggest incontinence provider in Europe; here you will have an opportunity to be part of it. Recognised as an award-winning company with outstanding people and an entrepreneurial environment, the ideal candidate will enjoy the buzz of being part of a market-leading business with exceptional people.

As Customer Services Manager you will be overseeing our B2C department based in Telford. You will be responsible for the entire Customer Service team; leading the strategy and making things happen. This position requires confidence as you'll be our newest board member and you'll be expected to attend and present in board meetings on a monthly basis.

Key Responsibilities:

* Lead the Customer Services Team

* To recommend and deliver the implementation of new processes/projects to support business growth and continuous improvement

* To monitor and optimise Customer Services team performance to reach a good level of business success

* Influence the broader business on the importance of customer experience and report back to the Procurement teams on items that are problematic

* Build an environment of continuous service improvement and learning through utilising the feedback of changing customer requirements and required service improvements

* Dealing with external companies that we partner with to deliver on key business goals

* Working with the Customer Service Team Leader, you will coach and develop the skills of our Customer Service Advisors

The Ideal Candidate:

* Proven ability to motivate and manage a team, with demonstrable influencing and persuasive skills

* Proven ability to gain buy-in from stakeholders

* Demonstrable coaching and development skills

* Proven ability to deliver on key projects

* Proven ability to manage relationships across multiple stakeholders and oversee complex large-scale projects across cross-functional teams

As a rapidly expanding business, you will be joining the team at an exciting time as we roll out our ambitious plans to internationalise. This is an incredible opportunity for an outstanding person, please apply now