Grantham - starting Salary CIRCA £24k (rising to £26k in Jan 25) + onsite parking + 25 days holiday, excluding public holidays
We are on the hunt for a motivated and customer-focused professional to join a customer service team as a Customer Service Executive.
My Grantham based client are committed to delivering top-notch service for their customers, whilst promoting safety and sustainability and a lower environmental impact.
The Customer Service Desk is a busy department which assists with the planning, scheduling and administration associated with all their fleet management services, sales and operations teams.
The Customer Account Executive is responsible for processing all tasks in relation to delivering their customers' needs, fleet management systems and effecting reporting, communicating via customer portals, email and telephone.
What you'll be doing:
* Taking inbound phone calls for the Service phone line and handling Customer enquiries
* Call logging and raising new orders
* Liaising with managers regarding workloads, work not yet completed and assisting as required
* Ensure customer portals and email inboxes are monitored daily to provide same-day response
What we're looking for:
* IT skills, including Microsoft packages and email
* Knowledge of administrative procedures
* Be adaptable and be able to take initiative
* Accuracy at record keeping
* Excellent time management skills
* Ability to work well under pressure and prioritise workload
My client's investment in their employees cultivates a culture based on commitment, encouraging a team environment where we are all included, benefiting both employees and customers.
Salary £24,170 rising to £26,600 in January 2025.
If this is of interest to you, or you know someone who might be a good fit - feel free to get in touch