Are you an experienced Supervisor with experience of the Facilities Management industry? If so my Halifax-based client is looking for a Compliance Team Supervisor, this is a full-time office-based role working 40 hours a week.

Main duties

During periods of staff absence ensure that customer service levels are maintained and clients work is efficiently processed
To ensure Team and Department targets and performance measures are met
To provide cover when necessary for immediate Manager
To assist, as appropriate any first line disciplinary action in line with the company's processes and procedures
To assist in the control of the Departments bonus incentive scheme
Assist in the monitoring and control of the Department's performance against company and client KPI's with the aim of achieving continuous improvement - to be specified
To assist in the development of the Helpdesk Procedure Manual to set out best practice and act as a training aid
Team training/development
Customer Service - you will be responsible for a small number of clients

Experience Required

Preferable 3 years' experience in a customer service role within the compliance or reactive maintenance business sector
A good understanding of compliance disciplines and certification requirements
Competence in using the Microsoft Office package for data retrieval and reporting purposes
Attention to detail and ability to multi-task when under pressure
Ability to learn new client systems and provide the relevant team training
Good sickness/absence record (within Company expectations)
Proven ability to take the lead dealing with all aspects of client and subcontractor queries using actions in line with company policy / escalation process
Ability to delegate effectively where appropriate
Communicate effectively to both senior management and team members
Ability to implement change effectively within the dept. and team
Ability to effectively manage your team's workload to ensure excellent customer service is delivered at all times

Company Benefits

21 days holiday plus stats (plus annual buyback scheme)
Monthly bonus scheme
Life Assurance
Medical expenses and health support through medicash platform
Cycle to work scheme
Gym membership discount
Free parking
Childcare Vouchers
Retail discount

Brook Street NMR is acting as an Employment Agency in relation to this vacancy