Customer Orders Administrator

Birchwood (WA3) - potential to work from home 2 days a week, once trained

Initial 6 month contract - likely to be extended and on-going for the right person!

37 hours a week - working either 08:30 - 16:30 or 10:00 - 18:00 (on a rota'd basis)

Up to £16.15 an hour PAYE / umbrella contract rates also available

Do you pride yourself on providing excellent customer service? Do you enjoy helping customers? Have you got a strong eye for detail? If you answered “yes” to these questions, this could be the opportunity you have been looking for…

We are looking for a Customer Orders Administrator to join a Fortune 100 global supplier of world class engines at their Birchwood site. Working within their expanding aftermarket operations, you'll own the relationship with customers and be heavily involved in the customer relations - it's fast paced and varied! You'll be able to get stuck in & work with your team, to provide excellent service.

Daily tasks for the Customer Orders Administrator will include:

Logging incoming customer enquiries and responding in a timely manner.
Using multiple reports for identifying potential problems.
Interpreting the voice of the customer.
General administration duties within the customer operations team.
Regular contact points with the customer, both on the phone and through Teams.
Provide general updates to customers on their account, via presentations.
What we're looking for from you:

Customer Operations function experience, must be used to liaising with customers.
Good computer skills, including Microsoft Office (word, excel, power point)
Proven ability to maintain react and think quickly to fast moving fluid situations.
Confident communicator able to build strong working relationships.
Demonstrate meticulous levels of attention to detail.
Strong flexible team player with the ability the work autonomously.
Experience of using SAP or Salesforce or any CRM system is highly advantageous.
To apply, please submit a copy of your up to date CV clearly indicating your relevant experience. Applicants must have an existing right to work in the UK and evidence of eligibility will be required. Suitable candidates will be contacted.

The above represents a summary of the contract assignment.  A full description of this contract assignment is available. A full explanation of this rate and all deductions will be explained in a key information document (KID) supplied to registered candidates