Description

Salary: £35,000
Location: Flexible across Great Barford, Bedford, or Cambridge

Great Barford: New Road, Great Barford, Bedford, MK44
Bedford: Viking Industrial Estate, Hudson Road, Bedford, MK41
Cambridge: Crome-Lea Business Park, Madingley Road, Cambridge, CB23

Are you a quick thinker, a problem solver, and a natural communicator?

Our client is at the forefront of transforming tool hire within the UK construction industry. We're looking for someone energetic, proactive, and solutions-focused to join their Customer Support Team—a key player in delivering exceptional service to their clients.

This is a busy, fast-paced role where you'll liaise with customers daily across phone calls, live chat, emails, and WhatsApp—resolving queries and ensuring operations run seamlessly.

What You'll Be Doing:

* Managing customer communications: responding via phone, live chat, WhatsApp, and email.

* Raising orders, processing invoices, and resolving delivery issues, including damages or missed deliveries.

* Collaborating across departments to ensure smooth operations and exceptional customer experiences.

* Maintaining accurate system updates with customer activity and key processes.

Requirements

What We're Looking For:

* A problem solver who thrives under pressure and can think on their feet.

* Someone who loves building relationships, both with customers and teammates.

* Strong multitasking skills—you'll juggle customer calls, messages, and admin tasks effortlessly.

* A compassionate, kind, and empathetic approach to customer queries.

Essential Skills:

* Excellent communication (both written and verbal).

* Proficient in Microsoft Outlook, Word, and Excel.

* A calm, organised, and detail-oriented mindset.

* Ability to resolve challenges with a solution-first attitude.

Why Join them?

They're not just offering a job; They're inviting you to grow with them as they redefine excellence in the construction industry.

Benefits

* £35,000 salary

* 25 days holiday (plus Bank Holidays)

* Company pension scheme

* Special recognition and reward incentives

* Fully stocked food and drinks cupboards—because hard work deserves tasty treats!

If you thrive in a fast-moving, customer-focused environment, we'd love to hear from you. Apply now and bring your passion for problem-solving, organisation, and exceptional service to our client