Technical Support Specialist – 2nd line - Freight Experience ESSENTIAL

Ashford, Middlesex

Permanent - £32,000 - £35,000 + Additional remuneration for OOHs £250pw and Weekend shifts £225pd (1-in-8)

3 days per week Hybrid (following initial 3 months full time onsite).

The Technical Support Specialist will have the following skills/background;

Essential experience:

• Ability to navigate and work efficiently using IT software.

• 2+ Years in Freight Forwarding Industry, Service Desk or technology-related role.

• Freight forwarding ops knowledge

• Logging using inhouse CRM. Accurate ticket resolution. Document and maintain detailed records of support interactions and solutions.

• Liaise with 3rd parties

• Dealing with 2nd / 3rd line queries effectively to competition.

• Patient with excellent customer service skills/commercial awareness

• Excellent Problem Solver and team player

• Confident and able to communicate clearly and effectively

• Ability to communicate and provide great customer service

• Being able to work independently and part of a team

• Able to cope under pressure and meet deadlines

• Great organizational skills

• Outgoing and forward-thinking mindset

Desirable:

• Experience of inputting Import & Export entries preferably using Sequoia (any comparable system is adequate as training will be given where needed).

• Be able to deal with customs clearance processes for import / export and any issues that may arise

• Knowledge of freight software packages

Shift patterns.

• 08:00 – 16:30, 09:00 – 17:30, 10:30 – 19:00 Mon > Fri

• 09:00 – 17:00 Weekends

• 09:00 – 17:00 Bank holidays

• Outside of these times - on-call service. OOHS cover 1-in-8 –19:00 – 08:00. Working a standard 09:00 – 17:30 during OOHs week.

Benefits.

• Starting on 25 days. After 5 years served an additional 5 days is granted for that calendar year and every subsequent 5 years after.

• Coverage by Aviva offered after probation

• Health shield insurance covering such areas as dental, optical etc following a year’s employment

• Life insurance for the sum of £250,000 again following a year’s employment

• Pension Auto enrolment, company currently contribute 8% vs employee 4%