JD

• 2 or more years’ experience as technical support role supporting large scale enterprise environment
• Working knowledge of deploying and supporting windows machines within a large scale enterprise environment
• Experience in managing Windows and Mac OS
• Installing and configuring new software and hardware.
• Monitoring system performance and making recommendations for improvements.
• Responding to user inquiries and resolving technical issues.
• Familiarity with desktop support software and tools.
• Collaborating with other members of the IT team to develop and implement new technologies.
• Excellent communication skills to interact with users and other IT professionals.